Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.asvex.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the original purchase date. Returns initiated after this period will not be accepted.

Condition of Items

To be eligible for a return, items must be unused, in their original packaging, and include all tags and accessories. We reserve the right to refuse returns that do not meet these conditions.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team via email at [email protected] or by phone at +1 (323) 696-1755. Provide your order number and reason for the return.

Shipping Responsibilities

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 10 business days.

Partial Refunds

Partial refunds may be issued for items not returned in their original condition, or if only part of the order is returned.

Exchanges

We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with details of the product and the issue.

Contact Information

For questions regarding this policy, please contact us at:

• Email: [email protected]
• Phone: +1 (323) 696-1755
• Address: 9110 Southeast Birch Lane, Los Angeles, California 90045, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website.